Advocare Health Alliance

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For Durable Medical Equipment, Home Health, Home Infusion, and Respiratory Services, please contact Advocare Health Alliance, formerly known as Pharmed Health Alliance.

Advocare Health Alliance Customer Services Department
In Miami-Dade County: 305-728-2747
Outside Miami-Dade County: 866-374-4326
TDD: 305-715-2322
Hours are: Monday to Friday, 8:30 a.m. to 7:00 p.m.
                   Saturday, 8:30 a.m. to 5:30 p.m.

Should you have any questions or need further assistance please call an NHP Customer Service representative at 305-715-2500, outside Miami-Dade county 1-800-354-0222, TDD for the hearing impaired 305-715-2322, Monday to Friday 8:00am – 6:00pm.

United Behavioral Health

Neighborhood Health Partnership (NHP) is committed to providing you with the finest quality health care. Effective November 1, 2006, we have decided to contract with United Behavioral Health (UBH) to administer the treatment of mental health and substance abuse benefits. Your mental health and substance abuse benefit plan design will remain the same.

A UBH staff member is available to you and your family 24 hours a day, seven days a week to:
• Guide you through mental health and substance abuse emergencies (for potentially life-threatening emergencies, you should always dial 911).
• Answer questions about your mental health and substance abuse benefits.
• Help you locate a network provider in your area
• Monitor your progress during treatment.
• Help you resolve and problems or concerns about your treatment

UBH has a network of licensed professionals who specialize in the treatment of mental health and substance abuse problems. The UBH Customer Service Staff can help you locate Network Providers in your area or you may search online on www.liveandworkwell.com (access code “nhp”).

UBH understands that you want to protect your privacy when you receive mental health or substance abuse services. All information is kept confidential in accordance with state and federal laws.

Unless your situation is an emergency, many benefit plans require that you call and speak with a care manager before you begin treatment. The care manager will authorize the initial treatment and will send an authorization letter to you and your provider. If your provider determines that you need additional treatment, the provider must submit a written treatment request to UBH.

An authorization letter confirms that the use of your benefits has been approved. Authorization is not a guarantee of payment since reimbursement is always subject to the limitations of your benefit plan.

If you have questions about mental health & substance abuse services, please call UBH toll free at (800) 817-4705. (Telecommunications Device for the Deaf may call (800) 862-2244) Language assistance is available.